Frequently Asked Questions - WebsiteSquirrel

Question 1

Do I have to be local to work with you?

Accepted Answer

We help businesses all over the country build incredible websites. We have business hours that match all U.S. timezones and are easy to reach. We do have local offices in Utah, Idaho, Wyoming, and Tennessee, so if you're in those areas we would love to meet up, but we can work with you to achieve your website vision no matter where you're located.

Question 2

Will you meet with me face to face?

Accepted Answer

We love to meet clients in person! If you're near our offices in Utah, Idaho, Wyoming, or Tennessee we're happy to meet up and take you to lunch. And if you're not in those areas, we're big fans of video calls.

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Question 3

How do we communicate throughout the website build?

Accepted Answer

We're chatty squirrels! There are so many ways to reach us. We offer a dedicated portal where you can post requests and chat with us via Slack. You're also welcome to shoot over an email, and we're always happy to hop on a call.

Throughout the course of your website build we'll have scheduled bi-weekly calls, and when you're in the maintenance phase we're just a quick message away.

Question 4

What if I have more than one website?

Accepted Answer

We love supporting clients with multiple websites! You can rest assured we'll take the time to understand the nuances of each domain so we can help you manage them effectively.

Each domain requires its own suscription, giving you the flexibility to tailor each plan to the needs of the individual websites. However, we do have bulk discounts available, so let's talk to make sure you're getting the best deal!

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Question 5

Who will be my main contact during the project and after with maintenance?

Accepted Answer

Every WebsiteSquirrel partner has a dedicated project manager who will be your go-to for all things related to your website. During the build process, you'll have scheduled biweekly calls with both your project manager and the relevant team members, and once your site moves into maintenance, your project manager is just a portal request away!

Question 6

Isn't a website a one-time project? Why a subscription?

Accepted Answer

While not everything benefits from a subscription model, we've found it's perfect for website services for several reasons: It spreads out the upfront cost. Rather than paying thousands of dollars upfront just to get your site live, the monthly subscription makes a website project easy to budget.

Question 7

Can I cancel my current hosting after signing up with WebsiteSquirrel?

Accepted Answer

Yep! Once your new site is published you can cancel your current hosting without any problems. But don’t pull the trigger too early! We want your current site to stay live until the new one is ready. We can help you time it.

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Question 8

What if I need to completely re-do my website a second time?

Accepted Answer

Whether you need to make a quick pivot or want to do a complete revamp after several years on a WebsiteSquirrel subscription, we've got you.

Your 12-month contract will automatically reset whenever we kickoff a new website build, and you can always expect the same bright-eyed and bushy-tailed enthusiasm from the WebsiteSquirrel team.

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Question 9

Are there any upfront charges?

Accepted Answer

Nope! We cover the domain and hosting and begin building your site as soon as you sign up. All costs are covered by your selected subscription price, and there will never be any surprise charges.

Question 10

If your plan includes the cost of hosting, how do we ensure we have access to all IP? Can we use our own Webflow account?

Accepted Answer

You are welcome to use your own Webflow account and add us as a guest for the duration of your subscription. If you choose this option, you will take responsibly for the hosting. If you'd like us to host the site, then it will be built in our account and we are happy to transfer it over to you at any point in time.

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Question 11

Who hosts the website?

Accepted Answer

We take care of all those technical details. Your WebsiteSquirrel subscription includes hosting. However, if you'd like to host it yourself that's totally fine too.

Question 12

What exactly do I get out of my plan?

Accepted Answer

Every WebsiteSquirrel client will receive a fully functional, responsive, SEO optimized website (for both desktop and mobile), as well as ongoing monitoring and maintenance with access to our request portal. We also give you documentation and training that will enable you to make minor changes yourself.

For a rundown on the specific features of each subscription tier, refer to the pricing page.

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Question 13

Can I transfer my current domain to WebsiteSquirrel?

Accepted Answer

If you like your domain and want to keep it, we’re more than happy to transfer it. (We’ll even pay to make the switch!)

You can also keep the domain in your control, if you prefer. All we need is access to the settings to direct it to the new host.

Question 14

How long does my subscription last?

Accepted Answer

A WebsiteSquirrel subscription includes a 12-month contract that renews month-to-month after the intitial year. Our focus is on building you a site that gets you results you love so that time feels like a no-brainer! If you'd ever like to do a complete re-design of your website your 12-month contract will renew.

Question 15

If I cover my own Webflow hosting costs, do I get a discount on my plan?

Accepted Answer

Our pricing is designed to reflect the overall value and service we provide, which goes beyond just covering hard costs like hosting. Even if you choose to manage certain expenses directly, our team continues to provide the same level of support, maintenance, and expertise to ensure your website runs smoothly and securely.

Bundling hosting into our plans allows us to offer a streamlined experience, but the core of our pricing is based on the ongoing work, strategy, and support we deliver. For this reason, the overall cost remains the same, regardless of who covers the hosting fee.

Question 16

What are static and dynamic pages?

Accepted Answer

Static pages are those that always show the same content, like the page you’re on right now.

Dynamic pages are templates that allow us to give different sets of content the same look. For example, a blog could have thousands of posts on a single dynamic page. The words and pictures change but the page format stays the same.

Question 17

Does the website development include images for the website?

Accepted Answer

Yes. We can pull from a number of stock photo libraries as we're designing your website and are happy to license photos for you. However, we do not offer photography services.

Question 18

How does localization work?

Accepted Answer

Localization ensures that the correct language displays for visitors from different areas of the world. For example, we'll make sure your English languagewebsite displays for viewers in the United States of America, and your Spanish language website displays for viewers in Mexico.

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Question 19

What is custom API development?

Accepted Answer

If you need other applications to be able to talk to your website, we can create a custom application programming interface (API).

Question 20

What is custom code development?

Accepted Answer

Custom code development expands the functionality of your website beyond what Webflow already has built in. We will write custom javascript code to accomplish your goals.

Question 21

What are custom API automations?

Accepted Answer

Custom API automations connect your website to a custom software that doesn't already connect to an automation platform (like Zapier and Make) through an application programming interface (API).

Question 22

What classifies as advanced filters?

Accepted Answer

Advanced filters categorize specific content through filters. For example, on a blog page you may only want certain content to be visible when a specific search filter is selected. You would use an advanced filter to accomplish this goal.

Question 23

Will I lose Google ranking if I redesign or redevelop my website?

Accepted Answer

In the short term, you will likely see a dip in your Google rankings because any major change triggers Google to re-evaluate your website. However, in the long-term (within a couple weeks to a couple months) you will most likely recover any lost ground and likely improve! We do everything possible to minimize the impact of the change.

Question 24

Will my website be mobile friendly?

Accepted Answer

Most definitely! A modern website requires optimized versions for both desktop and mobile and your WebsiteSquirrel subscription includes both.

Question 25

What if I don't like the website?

Accepted Answer

This is a team effort and so if you don't like it we're not done until you do!

We're all about communicating early and often, and we've found that in most cases this helps head off big issues well before they become problems—making it much easier to deliver a site you'll love.

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Question 26

How long will my website take to build?

Accepted Answer

That really depends on how complex of a build you need. You can’t rush perfection, but, that said, we are typically able to work pretty quickly once we have a site plan laid out. Typically, we can have your website up just 4-6 weeks after you sign up.

We’ll be able to give you a good timeline estimate after your consultation call.

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Question 27

Can I request changes during development?

Accepted Answer

Absolutely! Revisions can be made both before and after the site is launched.

Question 28

I don't want to use Webflow. Can I choose another platform?

Accepted Answer

At WebsiteSquirrel we are team Webflow all the way. We've built on and tested many different platforms over the years and have found Webflow to be the best option time and again. If building on Webflow is a deal breaker for you, we are happy to recommend another web team for you.

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Question 29

Once the website work is completed, who owns the IP to the website?

Accepted Answer

As soon as your website is completed, it is 100% yours! Your website subscription does require a 12-month contract, and after that initial year it will shift to a month-to-month contract.

Question 30

What is SEO maintenance?

Accepted Answer

SEO stands for Search Engine Optimization. This involves getting your website to rank higer on search engines including Google, Safari, Yahoo, etc. There are many elements involved in SEO, but we will ensure your website maintains all the technical necessities to be search engine optimized, including heading hierarchies, image alt text, and more.

Question 31

What happens if my site breaks?

Accepted Answer

One of the main reasons we developed our unique WebsiteSquirrel subscription was to ensure that if your site breaks you've got a partner right there to take care of it! We proactively monitor your site to ensure that if it goes down we'll know right away. And if there are elements on your site that are broken, we are just a portal request, Slack message, text, email, or phone call away!

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Question 32

I already have a website. Can you just make updates and maintain it for me?

Accepted Answer

The short answer is 'It depends.' If your website is well-built and on Webflow, we're happy to help you with changes and maintain it for you. However, we'll need to make sure you have a solid foundation and there aren't any underlying issues. We can walk you through this on our call. If your site is not on Webflow, it would need to be rebuilt and moved over before we could take over maintenance.

Question 33

Can I update the website myself once it's been built?

Accepted Answer

It's 100% your site so absolutely! We're happy to teach you to do simple things like updating images or tweaking copy—then you can save your monthly revisions for more technical adjustments. And if you'd like to learn to do the more technical things yourself, we're happy to train you on those too. Just know we're always here to make any changes that you need!

Question 34

Will you train me on how to update my website?

Accepted Answer

Absolutely! We'll make sure you're comfortable making any changes you'd like to. Common things we train on include making copy updates, swapping out images, and adding blog posts. We'll record you a video showing you how to do it (and giving you a walk through for every time you need to do it), and are also happy to hop on a call to do a live Q&A with any issues too.

Question 35

What kind of access do I have to the team?

Accepted Answer

With a WebsiteSquirrel subscription you have complete access to the team within normal business hours (unless there's an emergency—we'll make sure you know how to reach us in those instances too), and if your project manager is ever out of the office there will be a clear stand-in point of contact until they return. We strive to reply to all requests and messages within 1 business day, and we're confident you'll find we're one of the most responsive teams you've ever worked with.

We are firm believers in work-life balance, so non-emergency requests received over the weekend or outside of business hours will be replied to promptly once we're back at our desks.

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